Successful companies look after their customers, and that’s why it’s so important to embed a customer-centric philosophy into the heart of all call centre training. Whether your call centre team is in-house or outsourced, the principles are still the same. We’re now living in an era...

Call centre workers are often dismissed purely as salespeople, and it’s an attitude that really diminishes their vital position within the business ecosystem. Ask someone outside of the industry what they consider a call centre worker’s role to be, and the chances are they will...