Inside the CCI Global Durban Call Centre
The sprawling CCI Global Durban Call Centre delivers essential call centre services to many sectors. These include businesses operating in the telco, mobile, financial services, energy and utilities, retail, and travel and tourism industries.
Clients include telecommunication providers ISPs, Huawei, TalkTalk, MTN, and Metro by T-Mobile, US carrier Spirit Airlines, Australia’s largest general insurer IAG Limited, Office Depot in the UK Australian retailer Cotton On and South Africa-based multinational retailer Woolworths Holdings Limited.
The call centre is known locally as a ‘city’ due to the sheer size and scale of its international operations. And, although it handles millions of calls every year, it sees itself as more than a contact centre. In other words, it’s a city where people meet, work, exchange new ideas, and share a common goal. Like-minded driven individuals are hired and trained to run the city. Therefore together they work to achieve the best possible outcomes for clients.
Life in the city is fun too, with a wide range of features and benefits for team mates, including a gym, hair and beauty salon, an on-site doctor and counsellor, café, ping pong, and pool table, 5-a-side football and more.