CCI Global Durban Call Centre

CCI Global Durban Call Centre happy employees

CCI South Africa is home to CCI’s Global Durban Call Centre. Based in the city, it’s now the country’s leading international and domestic provider of outsourced contact centre services.

 

 

And from this modern purpose-built site, more than 9,000 call centre team mates provide outsourced customer contact services to clients in South Africa, across the continent and throughout the world.

Inside the CCI Global Durban Call Centre

The sprawling CCI Global Durban Call Centre delivers essential call centre services to many sectors. These include businesses operating in the telco, mobile, financial services, energy and utilities, retail, and travel and tourism industries.

 

Clients include telecommunication providers ISPs, Huawei, TalkTalk, MTN, and Metro by T-Mobile, US carrier Spirit Airlines, Australia’s largest general insurer IAG Limited, Office Depot in the UK Australian retailer Cotton On and South Africa-based multinational retailer Woolworths Holdings Limited.

 

The call centre is known locally as a ‘city’ due to the sheer size and scale of its international operations. And, although it handles millions of calls every year, it sees itself as more than a contact centre. In other words, it’s a city where people meet, work, exchange new ideas, and share a common goal. Like-minded driven individuals are hired and trained to run the city. Therefore together they work to achieve the best possible outcomes for clients.

 

Life in the city is fun too, with a wide range of features and benefits for team mates, including a gym, hair and beauty salon, an on-site doctor and counsellor, café, ping pong, and pool table, 5-a-side football and more.

CCI Global Durban Call Centre 

Facts and stats

  • 120 million inbound and outbound calls every year.
  • Over 300 million people served.
  • 1.5 million customers retained each year.
  • 4.8 million new products sold every year.
  • 99.9% platform and infrastructure availability.
 
 

About Durban, South Africa

Durban is famous for being the busiest port in South Africa. It’s a friendly, vibrant and multi-cultural city. CCI South Africa is in a purpose-built state-of-the-art facility in Umhlanga, overlooking Chris Saunders Park.

 

The city was specifically chosen as CCI South Africa’s home due to its skilled workforce and economic prosperity.

 

You can learn more about CCI South Africa and our Durban city base here.

CCI Global Durban Call Centre 2019