At CCI Global, Mark Chana has ultimate responsibility for all group operations, business development, and company performance. He is also the former Managing Director of CCI South Africa.
A dynamic and driven business leader, Mark and his team have transformed CCI South Africa from humble beginnings into the country’s biggest international call centre. It now houses more than 9,000 professional team mates. To put that into context, the international contact centre industry in South Africa has 60,000.
The company specialises in providing inbound, outbound and digital customer interactions for companies. It delivers high-quality outsourced contact centre services to client partners all over the world, creating solutions to grow businesses and enhance customer experiences. It looks after companies in the telco, mobile, financial services, utilities, and travel sectors. And CCI South Africa is renowned for its commitment to collaboration, customer service excellence, and business improvement.
“I’m proud of my work with CCI South Africa, our brilliant professional agents deliver vital services, business value, and improvement, with very real tangible results. And our clients really value our innovative end-to-end customer management solutions.” Mark Chana
Mark is a member of the Board of BPESA, the professional body of the Contact Centre industry. He is also a member of the Board of CareerBox, the country’s leading recruitment, training and skills development provider for disadvantaged young people in South Africa.
Prior to joining CCI, Mark was an Associate Sales Director at Phones 4u and Area Manager at ALDI Stores. before that he was Operations Manager at Nestle S.A.
Mark has a Master of Engineering (Meng) in Biochemical Engineering from Purdue University and Batchelor of Engineering (BEng) in Biochemical Engineering from University College London.